Return & Refund Policy Label Source Inc. Last updated: [February 27, 2026 ]
At Label Source Inc., we strive to ensure every customer receives high-quality labels and related products. Due to the nature of our products—especially custom-printed labels—we have specific policies regarding returns, refunds, exchanges, and cancellations.
- General Policy for Non-Custom / Stock Items
- Eligible items: Standard (non-customized) labels, accessories, or other non-personalized products in new, unused condition with original packaging.
- Return window: [10 days] from the date you receive your order.
- Condition: Items must be unused, unopened (if applicable), in resaleable condition, and include all original packaging and tags.
- Process: Contact us at [sales@labelsource.ca] or [204-888-0444] to request a Return Merchandise Authorization (RMA). We will provide instructions.
- Refund: Once we receive and inspect the returned item, (minus original shipping fees, unless the return is due to our error). Refunds typically process within [7-10 business days] after inspection.
- Exchanges: Available for size/material issues on stock items (subject to availability).
- Custom Orders – Final Sale
- All custom-printed labels, personalized designs, custom sizes/shapes, variable data printing, special materials, or any order incorporating your artwork, text, logos, or specific requirements are considered custom orders.
- Custom orders are final sale and not eligible for return, refund, exchange, or cancellation once production has begun (which typically starts shortly after order approval/proof acceptance).
- This policy applies because custom products are produced specifically for you and cannot be resold.
- Exceptions – Defects, Errors, or Damage
We stand behind the quality of our work. You may be eligible for a reprint, credit, or refund (at our discretion) in these limited cases:
- Manufacturing/Printing Defects: Incorrect colors (significant deviation from approved proof), misprints, missing labels, wrong quantity (short shipment), or material defects.
- Our Error: We sent the wrong product, size, material, or quantity.
Time limits:
- Report visible shipping damage within [3 days] of delivery.
- Report defects, shortages, or errors within [10 days] of receiving your order.
- Provide photos of the issue and your order number when contacting us.
If approved, we will:
- Reprint and reship at no extra charge (most common resolution for custom items), or
- Issue a full/partial refund or store credit.
We do not cover:
- Minor color variations (due to screen vs. print differences, material batches, etc.)
- Customer errors in design, spelling, artwork, or specifications after proof approval
- Changes of mind
- Delays in shipping or production
- Order Cancellations
- Orders may be cancelled only if production has not yet started. Contact us immediately.
- Once artwork/proof is approved or production begins, cancellations are not possible.
- Refunds
- Original shipping fees are non-refundable unless the return/exchange is due to our error.
- Return shipping costs are your responsibility unless we provide a prepaid label (for approved defect claims).
